Procurement project for professional technical services of the China Animation Museum

Procurement Requirements

I. Project Overview

1. Venue Introduction. The China Animation Museum (hereinafter referred to as the 'Animation Museum') is the first national-level 'state-owned' animation-themed museum approved by the National Radio and Television Administration and the China Animation Association. It integrates various functions such as exhibition, collection, education, experience, and academic research, aiming to build the largest, most diverse, and most authoritative modern animation museum in China, which is innovative domestically and first-class internationally.

2. Geographic Location. The Animation Museum is located at No. 375, Baima Lake Road, Changhe Street, Binjiang District, Hangzhou City, on an island east of the Animation Square in Baima Lake Ecological Creative City, with a planned area of 2.77 hectares and a main building area of approximately 30,167 square meters.

II. Service Content

1. Interpretation Services

(1) Responsible for the interpretation service work in all exhibition areas.

(2) Participate in the writing, modification, and arrangement of interpretation scripts.

(3) Assist the competent department in carrying out social science popularization education activities.

(4) Other work related to interpretation services.

2. Venue Services

(1) Responsible for answering phone inquiries at various inquiry desks throughout the museum, providing service consultations, lost and found services, broadcasting for missing persons, and other convenience services.

(3) Responsible for recording, organizing, and providing feedback on visitor reception information.

(2) Responsible for searching for, borrowing, and organizing books in the animation library.

(3) Responsible for guiding the experience of various multimedia and interactive exhibition facilities and equipment in the exhibition areas, operating them, and maintaining order.

(4) Responsible for inspecting the cinema theater, controlling entrances and exits, guiding audiences, and maintaining order.

(5) Responsible for daily simple operation and cleaning of facilities and equipment in the cinema theater, assisting with theater performances, cinema screenings, and conference support.

(6) Responsible for liaising with maintenance suppliers of cinema theater and exhibition area facilities to promptly address various software and hardware malfunctions and supervise the implementation of maintenance plans.

(7) Assist security management departments in properly and reasonably handling various emergencies.

(8) Other work related to venue services.

3. Security Staff Duty Services

(1) Provide daytime supervision checks by security staff according to relevant requirements for security staff management at the museum and nighttime duty services for security staff at the venue. Fulfill security staff responsibilities and keep detailed duty records.

(2) Other work related to security staff duty services.

III. Overall Requirements for Service Personnel

The China Animation Museum is the first national-level 'state-owned' animation-themed museum that collects, displays, and showcases numerous scientific, interactive, and visually appealing animation technology exhibits. It has supporting functional areas such as a merchandise sales area for derivatives, a cinema theater, a library, a café, and a restaurant. The requirements for professionalism, safety, and standardized operations are strict; audience services strive to be professional, efficient, meticulous, and considerate.

(1) The purchaser manages the outsourced service management organization established by the successful supplier.

(2) The successful supplier shall establish corresponding rules and regulations for managing professional technical service personnel based on the actual situation of the Animation Museum regarding recruitment, training, assessment etc., which must be reported to the purchaser before implementation and can only be implemented after obtaining consent from the purchaser.

(3) The purchaser has direct participation rights and approval rights regarding important position settings, personnel hiring decisions, and management decisions. If deemed necessary by the purchaser, they may review the financial status and financial statements of the successful supplier.

(4) In handling special emergencies or urgent incidents, the purchaser has direct command authority over professional technical service personnel provided.

(5) Professional technical service personnel provided by the successful supplier must be stationed at the venue.

(6) The successful supplier must ensure continuity of service while maintaining professionalism; they should reasonably allocate types and numbers of personnel to meet the purchaser's needs.

(7) The successful supplier must conduct strict political reviews on hired personnel to ensure that they have no criminal records.

(8) Employees of the successful supplier must wear standardized uniforms according to job requirements; they should adhere to proper conduct and appearance standards while paying attention to public image. Personnel hired for certain image-related positions must meet specific physical requirements such as body shape or height.